Returns & Exchanges policy

Returns & Exchanges Policy for Yinraohair.com

Effective Date: 2023-11-24

At Yinraohair.com, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your wig, we offer a transparent and hassle-free Returns & Exchanges policy to make your shopping experience worry-free. Please read the following guidelines carefully:

1. Eligibility for Returns & Exchanges:

• To be eligible for a return or exchange, the wig must be unused, in its original packaging, and in the same condition as received.
• Returns and exchanges are accepted within 30 days from the date of purchase.

2. Return Process:

• To initiate a return or exchange, please contact our customer service team at [insert contact email/phone] to obtain a Return Authorization (RA) number.
• Clearly mark the RA number on the outside of the package.
• Ship the item back to the address provided by our customer service team.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping method to ensure the safe return of the item.

4. Inspection and Refund/Exchange:

• Once we receive your returned item, our team will inspect it to ensure it meets our eligibility criteria.
• Refunds or exchanges will be processed within 5-10 business days from the date of receiving the returned item.
• Refunds will be issued to the original payment method.

5. Non-Returnable Items:

• For hygiene reasons, we cannot accept returns or exchanges on wigs that have been worn, styled, cut, or altered in any way.
• Clearance or discounted items are considered final sale and are not eligible for return or exchange.

6. Exchanges:

• Exchanges are subject to product availability.
• If the desired replacement item is not available, a refund will be issued.

7. Damaged or Defective Items:

• If you receive a damaged or defective wig, please contact us within 2 days of receiving the item.
• Provide detailed information and photos to expedite the resolution process.

8. Custom Orders:

• Custom orders are final sale and not eligible for returns or exchanges unless the product is defective or damaged upon receipt.

9. Contact Us:

• If you have any questions or concerns about our Returns & Exchanges policy, please contact our customer service team at sales@yinraohair.com.

Note: Yinraohair.com reserves the right to update or modify this policy at any time without prior notice. Please refer to our website for the most current version of our Returns & Exchanges policy.

Thank you for choosing Yinraohair.com. We appreciate your trust in us and are committed to providing a positive shopping experience.

Yinraohair.com

Sichuan Chengdu Qingyang Qingjiang Donglu 11#, P.R China

Phone Number:+86 18884558092